At Zenywear, your satisfaction matters to us. If you're not fully happy with your purchase, we're here to help.
Returns & Exchanges
- You may request a return or exchange within 7 days of receiving your order.
- Items must be unused, unwashed, and in original condition with all tags attached and original packaging intact.
- Products marked as Final Sale or purchased during clearance/discount events are not eligible for return or exchange.
- For hygiene reasons, certain items (if applicable) may not be eligible for return once the packaging is opened.
How to Request a Return
- Contact our support team at [your email/WhatsApp number] within 7 days of delivery, including your order number and reason for return.
- Once approved, we'll arrange a pickup or provide you with return instructions.
- Items will be inspected upon receipt before a refund or exchange is processed.
Refunds
- Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method. For Cash on Delivery orders, refunds will be made via bank transfer or store credit.
- Original shipping charges (if any) are non-refundable, unless the return is due to our error (wrong item, defective product).
Exchanges
- Need a different size or color? We offer free one-time exchanges within 7 days, subject to stock availability.
- If the desired item is out of stock, we'll issue a refund or store credit instead.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
- We'll arrange a free replacement or full refund — no return shipping cost to you in this case.
Non-Returnable Items
- Sale/clearance items
- Items without original tags or packaging
- Products showing signs of wear, washing, or damage caused after delivery